Some hosts increased their nightly rate 2–3x. Some rentals even shot up 10x their normal rate charging as much as $20,000 for the week. You can read about the CRAZY Airbnb rent gouging during the Papal visit here.
Now, that may seem crazy, but that’s just the laws of economics at work: supply and demand. As more people want to stay in your area, the price to do so will increase.
By knowing what local events are going on in your area, you can take advantage of increased demand by raising your price during those special event days.
Common events in your area may include sporting events, festivals, concerts, and movie filming.
Check out this post on Airbnb and Special Events.
One of the most frequently asked questions:
“How do I deal with a bad Airbnb review?!”
The Short Answer: Don’t get bad reviews in the first place or prevent them before they happen. If you do get a bad review, learn from it and make improvements.
The Complete Answer: Reviews on Airbnb are what make the community so strong. They create transparency and keep you safe as a guest AND as a host.
Airbnb reviews of guests can sometimes come off as harsh, mean, and even downright hurtful. Some are even pure lies. But many, not all, of the ‘bad’ reviews are rooted with some truth.
How do you deal with a bad Airbnb review?
Don’t get discouraged. Bad reviews happen to nearly every Airbnb host, both new and experienced.
The best advice on how to deal with a bad review is don’t get them in the first place.
If you do happen to get a bad review, take it as a personal growth opportunity. Your guests care enough about the Airbnb community to tell you what they really thought. Learn from it.
When you get the feedback or suggestion, listen openly, think about how you could improve, then implement changes if necessary.
Sometimes things that cause bad reviews are out of your control like the neighbor yelled at the Airbnb guest for something unrelated to you.
Airbnb Pro Tip: To help create better rapport with your neighbors and roommates, you can use the tips in this article about Airbnb Landlord Negotiation. They are all the same type of conversations because there is some type of compromise that needs to happen.
Airbnb guests want to be heard:
Bad reviews are just guests wanting to be heard…simple as that. Here are a few tips to curb bad reviews before they hit the Internet:
Provide excellent SERVICE and be accommodating to changes.
Send guests messages throughout their stay and ask if there is anything else you can do to make it better.
Provide a welcome gift. This helps smooth things over after a potentially rocky check-in and provides a halo-effect for your rental.
Have a locked suggestion box that guests can use to leave you a private message.
Here is a fifth pro-tip that Airbnb Superhost Pierre from @airbnbeer shared with me.
“Always have a guestbook at disposal and invite people to leave a word 10 minutes before check-out. No one can politely refuse.
If the guest didn’t want to post a review on Airbnb, they now have to come up with something quick. When it will be time for them to actually write their Airbnb review, they will just need to remember what they wrote. This makes it a lot easier for a guest to post a review when they already wrote it!
If the guest wanted to leave a bad review? Same, and they will always write something nice in the guestbook. Since nobody wants to feel how hypocritical they are, no guest in this situation ever left a bad review (most just wouldn’t leave reviews, and some would actually copy-paste mentally whatever positive thing they wrote on the guestbook).”
Support your fellow home sharing hosts and short-term rental operators by sharing this post. You will give them the knowledge they need to become the best host they can be!
This article originally debuted as an email newsletter to our Weekly Digest subscribers on 09/29/2015. If you’d like to receive our weekly newsletter featuring hosting tips, tricks, and resources please subscribe on our home page.
This article was written by Jim Breese. Jim is an Airbnb expert and creator of LearnAirbnb.com, a premium source of information to help you become a smarter Airbnb host.